Kusumbi Enterprise – Shipping Policy

Welcome to Kusumbi Enterprise! We appreciate your trust in us, and we want to ensure that your shopping experience is as seamless as possible. This Shipping Policy outlines important information regarding the shipment of our Kusumbi Enterprise.

1. Processing Time:

1.1 Order Processing:

  • All orders are processed within 1-3 business days. Please note that processing may take longer during peak seasons or sales.

1.2 Order Confirmation:

  • Once your order is placed, you will receive an email confirmation with the details of your purchase and a tracking number once your order has been shipped.

2. Shipping Rates and Options:

2.1 Domestic Shipping:

  • We offer standard and expedited shipping options for domestic orders.
  • Shipping costs are calculated based on the weight of your order and your location. You can view the shipping cost at checkout before completing your purchase.

2.2 International Shipping:

  • We offer international shipping to select countries.
  • International shipping costs are calculated based on the destination and the weight of the order. Import duties, taxes, and customs fees may apply and are the responsibility of the recipient.

3. Estimated Delivery Times:

3.1 Domestic Shipping:

  • Standard shipping typically takes 3-7 business days.
  • Expedited shipping generally delivers within 2-3 business days.

3.2 International Shipping:

  • International shipping times vary depending on the destination. Please allow 7-21 business days for delivery.

4. Tracking Your Order:

4.1 Tracking Information:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order using the provided tracking number on our website or the carrier’s website.

5. Delays and Exceptions:

5.1 Unforeseen Circumstances:

  • Kusumbi Enterprise is not responsible for shipping delays caused by weather, customs, or other unforeseen circumstances.

5.2 Incomplete or Incorrect Addresses:

  • Please ensure that your shipping address is complete and accurate. Kusumbi Enterprise is not responsible for orders shipped to incomplete or incorrect addresses.

6. Lost or Stolen Packages:

6.1 Claims:

  • If your package is lost or stolen, please contact the carrier directly to file a claim. Kusumbi Enterprise is not responsible for lost or stolen packages after delivery.

7. Contact Information:

If you have any questions or concerns about our Shipping Policy, please contact us at [email protected].

Thank you for choosing Kusumbi Enterprise.

Warm regards, The Kusumbi Enterprise Team