Kusumbi Enterprise – Refund Policy

At Kusumbi Enterprise, we want you to be completely satisfied with your purchase. Our Refund Policy is designed to provide you with the confidence that your investment in cozy comfort is protected. Please read the following information to understand our policies and procedures.

1. Returns and Exchanges:

1.1 Eligibility:

  • We accept returns and exchanges within 30 days of the original purchase date.
  • To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging.

1.2 Non-Returnable Items:

  • Gift cards
  • Items marked as final sale
  • Worn, damaged, or altered items

2. How to Initiate a Return or Exchange:

2.1 Contact Customer Support:

  • Email our customer support team at [email protected] with your order number and details about the item you wish to return or exchange.

2.2 Return Authorization:

  • Once your request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.

2.3 Shipping:

  • You will be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure your return is received.

3. Refunds:

3.1 Processing Time:

  • Refunds will be processed within 5 business days of receiving the returned item.

3.2 Payment Method:

  • Refunds will be issued to the original payment method used during the purchase.

3.3 Partial Refunds:

  • In certain situations, a partial refund may be granted for items that are not in their original condition, damaged, or missing parts.

4. Exchanges:

4.1 Availability:

  • Exchanges are subject to product availability. If the desired item is not in stock, a refund or store credit will be issued.

4.2 Shipping of Exchanged Items:

  • We will cover the shipping costs for the replacement item to be sent to you.

5. Damaged or Defective Items:

5.1 Reporting Damages:

  • If you receive a damaged or defective item, please contact us within 48 hours of receiving the product, including a photo of the damage.

5.2 Replacement or Refund:

  • We will replace the damaged or defective item or provide a full refund, including shipping costs.

6. Contact Information:

If you have any questions or concerns about our Refund Policy, please contact us at [email protected].

Thank you for choosing Kusumbi Enterprise.

Warm regards, The Kusumbi Enterprise Team